OVERVIEW

Welcome to Matchaka! By using our website and purchasing our products, you agree to the terms and conditions outlined below. These Terms govern your access to and use of Matchaka’s services and online store. If you have any questions about these Terms, please contact us at hello@matchaka.com.
We encourage you to read these Terms carefully before using our website or placing an order. By accessing any part of the site, you agree to comply with these Terms. If you do not accept all the terms and conditions, please refrain from using the site or making a purchase.
Matchaka reserves the right to update these Terms at any time. Changes will be effective immediately upon posting, and continued use of the website after updates signifies your acceptance of the new terms.

SECTION 1 - AGE AND ELIGIBILITY

To use this site, you must be at least the age of majority in your jurisdiction or have the consent of your legal guardian. By accessing the site, you confirm that you meet these requirements.

SECTION 2 - PRODUCTS AND AVAILABILITY

We pride ourselves on offering high-quality matcha and related products for personal enjoyment. However, product availability can fluctuate based on demand. We reserve the right to modify or discontinue products without notice.

Matchaka strives to provide accurate product descriptions and images, but we cannot guarantee that every product will exactly match its image or description.

SECTION 3 - SHIPPING AND DELIVERY

Our shipping policies, rates, and estimated delivery times are displayed at checkout. While we aim to process and dispatch orders promptly, delays may occasionally occur due to factors beyond our control.
For international orders, shipping times and customs policies vary by country, which may affect delivery timelines.

SECTION 4 - RETURNS AND SATISFACTION POLICY

Given the nature of consumable goods, we are unable to accept returns for safety reasons. This also ensures the integrity and quality of our products.

However, if your order arrives damaged or is incorrect, please notify us at hello@matchaka.com. Include your order number and photos of the issue, and we will work with you to resolve the problem promptly, whether that’s through a replacement or store credit.

SECTION 5 - ACCOUNT INFORMATION

To place an order or access certain features, you may need to create an account. You agree to provide accurate and complete information and to update it as necessary. Protecting your account credentials is your responsibility, and Matchaka cannot be held liable for unauthorized account use.

SECTION 6 - PRIVACY AND SECURITY

Your privacy is important to us. By using our website, you agree to the practices outlined in our Privacy Policy, which details how we collect, use, and protect your personal information.

SECTION 7 - PROHIBITED USES

You agree not to use the website for unlawful purposes or activities that harm Matchaka or its customers. Prohibited actions include, but are not limited to:

• Uploading malicious code or attempting to interfere with website operations.
• Using the site to infringe on intellectual property rights.
• Engaging in fraudulent activities or providing false information.

Matchaka reserves the right to terminate your access for any breach of these Terms.

SECTION 8 - INTELLECTUAL PROPERTY

All content on the Matchaka website, including text, graphics, logos, and images, is the property of Matchaka or its licensors. You may not reproduce, distribute, or use any content without prior written consent.

SECTION 9 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, Matchaka is not liable for any damages resulting from the use of our site or products, including indirect, incidental, or consequential damages.

SECTION 10 - GOVERNING LAW

These Terms and your use of the website are governed by the laws of Hong Kong. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of Hong Kong courts.

SECTION 11 - CONTACT INFORMATION

If you have any questions, concerns, or feedback, please don’t hesitate to reach out to us: hello@matchaka.com